ANICO’s Business Challenge
ANICO had been utilizing multiple out-of-date legacy systems that were not only cumbersome and costly to maintain, but did not provide any ‘householding’ ability to provide a common view of the client. With multiple policy administration systems and multiple client systems, it was virtually impossible to depict an accurate customer profile, impacting both client service and cross-selling potential. With ANICO’s decision that their current Life70 (internal name Plus74) and Vantage One environments had essentially reached their end-of-life, ANICO opted to utilize more current technologies and software to support all their lines of business and provide the much-needed common client system. But, with this decision came the task of system evaluation and the daunting task of converting years of policy and client history and transactions.