At the 2021 ITC conference Equisoft interviewed Blake Hill, VP Business Development, North America, Dacadoo, to get his insights into the unique customer experience challenges insurers face and what solutions will be most impactful going forward. He shares his views on the new insurance mindset that needs to be adopted in order to drive superior customer engagement.
In this video Blake will reveal:
- The need to get beyond playing CX ‘catch up’ and how to join the ‘platform economy’
- How to shift a one-time sales interaction paradigm into a dynamic customer experience
- The evolution of life-time transparency and holistic advice for customers