At the 2021 ITC conference Equisoft interviewed Keith Raymond, Senior Analyst for Life & Annuities at Celent, to get his insights into the current and future state of CX and Insurance technology. In this video Keith discusses the major legacy system and data challenges insurers still face and the added threat from more recently digital-born organizations. He shares his views on what carriers should be thinking about to build tomorrow’s winning CX.
In this video Keith will reveal:
- The challenges legacy core systems create for customer service – even in a D2C model
- The promise of creating a ‘digital service layer’
- The most important tech for creating superior, end-to-end CX