In this session Kartik Sakthivel (Vice President & CIO, LIMRA/LOMA), Raj Ramani (Partner, Americas Customer and Growth Leader, EY) and Satish Krishnan (Vice President, Account Management, Equisoft) explore issues and solutions for delivering world-class CX in every stage of the policy lifecycle‒from initial marketing and sales engagement to policy approval to service and claims.
Find out what the panel revealed about:
- Key CX opportunities when a potential customer is first engaged, either by an advisor or through a D2C
- Solving challenges with creating great customer experience during the application process
- How carriers manage uniformly great CX when they are in the process of transforming