Reengineering CX ITC

Re-Engineering CX: From CRM To Claims

Video

Insure Tech Connect Vegas Equisoft Life Annuity Workshop
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In this session Kartik Sakthivel (Vice President & CIO, LIMRA/LOMA), Raj Ramani (Partner, Americas Customer and Growth Leader, EY) and Satish Krishnan (Vice President, Account Management, Equisoft) explore issues and solutions for delivering world-class CX in every stage of the policy lifecycle‒from initial marketing and sales engagement to policy approval to service and claims.

Find out what the panel revealed about:

  • Key CX opportunities when a potential customer is first engaged, either by an advisor or through a D2C
  • Solving challenges with creating great customer experience during the application process
  • How carriers manage uniformly great CX when they are in the process of transforming

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