Equisoft Digital Acceleration Insights Keith Raymond

Equisoft Digital Acceleration Insights - Blake Hill


2021 ITC Equisoft Digital Acceleration Insights

At the 2021 ITC conference Equisoft interviewed Blake Hill, VP Business Development, North America, Dacadoo, to get his insights into the unique customer experience challenges insurers face and what solutions will be most impactful going forward. He shares his views on the new insurance mindset that needs to be adopted in order to drive superior customer engagement.

In this video Blake will reveal:

  • The need to get beyond playing CX ‘catch up’ and how to join the ‘platform economy’
  • How to shift a one-time sales interaction paradigm into a dynamic customer experience
  • The evolution of life-time transparency and holistic advice for customers

Related Content

Met Lifes Global Technology Office Top 5 Transformation Priorities Card Image

Future of Insurance

 MetLife’s Global Technology Office: Top 5 Transformation Priorities

The EVP and Head of Global Technology and Operations at Metlife explained how they executed on differentiation through customer focus and how digital innovation is driven by two types of customer needs.
Read Article
Raju Blog Card Image

Future of Insurance

Unlocking Faster and More Simplified Life Insurance: Legal & General America’s Transformation Journey

Senior Vice President of IT and Transformation at Legal & General America, Raju Seetharaman shares how L&G America is utilizing technology to achieve market dominance in the US.
Read Article
Robot Control Panel 1920x1080 1

Future of Insurance

 The Biggest Resource Challenges to Digital Transformation for Life Insurers

No matter where you turn in the industry‒media, social, conferences, boardrooms‒ customer experience and leveraging data are hot topics. They are the main drivers, the reasons why we do digital transformation in the first place.
Read Article