Read the report to find out how life insurers are currently optimizing customer experience (CX) and client engagement throughout the policy lifecycle.
We commissioned this study with Forrester to uncover:
- What CX successes carriers have had in the past two years
- The biggest remaining challenges to creating superior digital CX
- How carriers are addressing legacy system modernization in their CX transformation
- Carrier priorities for enhancing CX in the coming years
Equisoft commissioned this exclusive study from Forrester which draws on insights from 200+ life insurance executives across North America