Beyond the pilot: industrializing agentic AI✦✦ in the insurance industry

Agentic AI has advanced faster than most carriers realize. In underwriting and claims case management, AI agents are now doing substantive work end to end — not assisting at the margins, but carrying the file. We will draw on real production implementations to show what separates a promising pilot from a deployment carriers can run the business on, and why most initiatives stall in the gap between the two — and how to industrialize agentic AI so isolated wins become durable, measurable ROI across the case lifecycle.