Eliminating the Insurance CX Gap: How Carriers can Redefine Client Engagement #
Exclusive results from the latest Life Insurance CX research commissioned by Equisoft and conducted by Forrester. Find out how to optimize customer experience and client engagement in every step of the policy lifecycle. See what issues carriers identified as the biggest CX challenges, which technologies give the biggest engagement boost and what strategies you can implement to ensure you surpass your clients’ digital expectations.
- How to inject empathy into digital solutions and build consumer trust
- How to build an integrated CX strategy across all channels (internal and external)
- How to leverage data to create hyper-personalized experiences