Equisoft interviewed Byren Innes, Managing Director at Jennings Consulting Ltd. to get his insights on key topics within the life insurance industry.
In this video, Byren will reveal his answers to the following questions:
- What do you think customer experience will look like for life insurance consumers in 5 years?
- When it comes to creating world class customer experiences is there anything that life insurers should be doing or thinking about but aren’t?
- How is life insurance distribution evolving because of digital transformation and changing consumer expectations?
- What are some of the interesting ways industry stakeholders are leveraging data to create value for their business and clients?
- What challenges does the industry need to overcome to fully leverage the potential of its data?
- What trends do you think will have the biggest impact on the insurance industry over the next 5 years?
- What new technologies will be most important to insurers over the next 5-10 years?