Equisoft Digital Acceleration Insights Keith Raymond

Equisoft Digital Acceleration Insights - Rob McIsaac

2021 ITC Equisoft Digital Acceleration Insights

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Equisoft interviewed Rob McIsaac, Head of the Life, Annuities and Benefits practice at Datos Insights (previously Aite-Novarica), to get his insights on key topics within the life insurance industry.

In this video, Rob will reveal his answers to the following questions:

  • What do you think customer experience will look like for life insurance consumers in 5 years? 
  • When it comes to creating world class customer experiences is there anything that life insurers should be doing or thinking about but aren’t? 
  • How is life insurance distribution evolving because of digital transformation and changing consumer expectations? 
  • What are some of the interesting ways industry stakeholders are leveraging data to create value for their business and clients? 
  • What challenges does the industry need to overcome to fully leverage the potential of its data?  
  • What trends do you think will have the biggest impact on the insurance industry over the next 5 years?  
  • What new technologies will be most important to insurers over the next 5-10 years?

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