At the 2021 ITC conference Equisoft interviewed Celent's Leader of North American Life, Annuity and Health Practice, Dan McCoach to get his insights into how insurers are solving the biggest CX challenges faced by the industry. Watch this interview to find out how organizations are re-imagining CX to reduce consumer frustration, enhance completion rates on digital submissions and build long-term engagement across the life of a policy and beyond.
- How insurers are creating great holistic experiences for customers across channels, technologies and stakeholders
- How life insurers can increase client engagement beyond the buying process
- What insurers should be thinking about or doing but aren’t