Watch ITC's official Life & Annuity workshop to find out which customer expectation trends are driving innovation and how tech and data innovations can revolutionize CX.
A sneak peek into the future of your CX—presented by Dan McCoach, Head of Insurance Markets for Life & Health at Celent. In this keynote address Dan explores how our world has changed and there’s no going back—making customization and personalization of paramount importance for insurers.
In this session experts from LIMRA/LOMA, EY & Equisoft explore issues and solutions for delivering world-class CX in every stage of the policy lifecycle‒from initial marketing and sales engagement to policy approval to service and claims.
Top experts from McKinsey, Celent, EY, BetterLife, Oracle and Universal Conversion Technologies reveal strategies and tools for creating data-driven CX that connects with customers in a digital-first world and how to turn your data into a strategic asset.
Data has the potential to transform the life insurance industry. We wanted to understand the size and nature of the gap that seems to exist between the data hype and the realities on the ground.
This research will help insurers to plan, prioritize and make investment decisions about how to unlock the strategic value of their data.