Equisoft's Steven St-Pierre and Sary Rizk show how carriers move product changes, pricing, and artificial intelligence (AI)-powered servicing out of IT's queue and into the hands of the business. #
"If the business leads alone, you get self-sufficiency without any safety net. If technical leads alone, you get a safety net that nobody can access."
— Sary Rizk, Senior Product Owner, Equisoft
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Most carriers still route a simple rate change through IT, legal, and half a dozen systems before it reaches the market. That can take months and tens of thousands of dollars per change.
In this Tech Talk, Equisoft's Steven St-Pierre, Product Manager, Digital Insurance, and Sary Rizk, Senior Product Owner, Insurer Next Gen, show how business-driven configuration in Equisoft/amplify's Product Hub changes that. Business users update rates, clone products, and launch offers without submitting an IT ticket, and a single change automatically propagates across all connected downstream systems. They also cover the Figma-driven design process behind every Equisoft interface, how AI-powered digital servicing is changing the policyholder experience, and the one sequencing mistake that trips up carriers moving toward a self-sufficient, business-led model.
▶ Click here to watch the full webinar. #
Our guest speakers
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Steven St-PierreProduct Manager, Digital Insurance, Equisoft
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Sary Rizk
Senior Product Owner, Insurer Next Gen, Equisoft
Session agenda #
- Where product changes break down today, and what the delay actually costs carriers
- How business users update rates, clone products, and launch offers without IT involvement
- Version control, rollback, and role-based access control behind every business-made change
- How one change in Product Hub propagates automatically to every downstream system
- The Figma-driven design and validation process behind every Equisoft product feature
- AI-powered digital servicing for customer service representatives (CSRs), business users, and policyholders
- The most common sequencing mistake carriers make when shifting to a business-driven model
What you'll learn #
- Cost: how moving product changes out of IT's queue can sharply cut the cost of a single change
- Speed: how business users clone, reprice, and launch products in Product Hub without submitting a ticket
- Governance: how role-based access control, version history, and rollback keep self-service configuration audit-ready
- Propagation: how a single change made once reaches every connected system through one-to-many propagation
- Design: why every Equisoft interface goes through Figma-based user testing before a line of code is written
- Service: how AI-powered digital servicing gives CSRs, business users, and policyholders real-time answers instead of hold times
- Sequencing: the most common mistake carriers make when shifting to a business-driven model, and how to sequence it correctly
About our expert speakers #
Steven St-Pierre, Product Manager, Digital Insurance #
Decide who’s trusted to push the button before you turn anything on, and make sure they’re included in the conversation from the start.
Steven St-Pierre is Product Manager, Digital Insurance, at Equisoft, where he leads the design and validation of Equisoft's business-facing product interfaces — from Figma prototyping through production release.
Sary Rizk, Senior Product Owner, Insurer Next Gen #
It’s a one-to-many relationship — one action, and it lands everywhere it needs to, instead of someone manually updating five or six different systems by hand.
Sary Rizk is Senior Product Owner, Insurer Next Gen, at Equisoft, where he leads Product Hub, the business-driven configuration tools that let carriers manage products, rates, and offers without IT involvement.
Deepen your knowledge: business-driven product configuration
#
- Building Carrier Self-Sufficiency into Policy Admin Systems: How a modern Policy Administration System (PAS) gives IT and business teams shared control over configuration, testing, and release.
- Equisoft/design IDE Gives TruStage Autonomy Over OIPA Configuration: A real-world look at how one carrier moved rate and product changes out of IT's queue and into the business's hands.
- The Executive's Guide to AI in Life Insurance: Use Cases for Operations, Growth & the Path Forward: How AI-enabled tools automate workflows, accelerate product launches, and drive revenue without a system replacement.
- Why Customer Experience Fails Without Core System and Data Modernization: Why meaningful CX gains require modernizing core policy systems and data, not just surface-level digitalization.
- Best Life Insurance Policy Administration Software in 2026: What to look for in a modern PAS, including low-code configuration and built-in AI.
- AI in Insurance Claims Processing: An Insurer's Guide: How AI automates the claims lifecycle, from first notice of loss to fraud detection and payment.
