Equisoft interviewed Juan Mazzini, Head of the Insurance Practice for EMEA, APAC & LATAM at Celent, to get his insights on key topics within the life insurance industry.
In this video, Juan will reveal his answers to the following questions:
- What do you think customer experience will look like for life insurance consumers in 5 years?
- When it comes to creating world class customer experiences is there anything that life insurers should be doing or thinking about but aren’t?
- How is life insurance distribution evolving because of digital transformation and changing consumer expectations?
- What are some of the interesting ways industry stakeholders are leveraging data to create value for their business and clients?
- What challenges does the industry need to overcome to fully leverage the potential of its data?
- What trends do you think will have the biggest impact on the insurance industry over the next 5 years?
- What new technologies will be most important to insurers over the next 5-10 years?