Exceeding insurance customers’ heightened expectations every time they interact with your organization requires a strategic approach to digital transformation. In the LIMRA Canada closing keynote address, Equisoft’s Ray Adamson explored how to create superior multi-channel experiences for each type of customer.
Check out the webcast to see how to:
- Thoroughly understand the experiences stakeholders have every time they interact with your organization
- Identify clear customer experience goals and go-to-market strategy
- Craft the right value propositions and engagement processes
- Implement the best customer-facing technologies.