Modernizing insurance with purpose #
Chris Eberly knows where the insurance industry is heading—and what it will take to get there.
As Senior Principal at Datos Insights, Chris brings over 35 years of experience in life, annuities, benefits, and P&C to his work advising carriers across the U.S. and Canada. His focus today? Helping insurers modernize with purpose—through better use of data, smarter tech adoption, and stronger talent strategies.
Five trends defining the future of insurance #
At a time when 100 million Americans remain uninsured on the life side alone, the pressure is on carriers to deliver new products faster and to measure what’s working in real time. Chris is helping insurers rethink how they operate, guiding them toward systems and strategies that support speed, flexibility, and long-term value.
A few key themes driving his work right now:
- Digital experience: From end consumers to distribution partners, Chris is exploring how modern tech is creating smoother, smarter interactions across every channel.
- Data maturity: Datos is partnering with carriers to benchmark their data capabilities and help close gaps that limit agility and insight.
- Talent management: One of the biggest modernization hurdles is people. Chris emphasizes the need for talent that understands both legacy systems and the modern platforms insurers rely on today.
- Real-time readiness: Transitioning from batch cycles to real-time event-driven systems is a fundamental step in enabling faster, more responsive operations.
- AI adoption that adds value: Chris is an advocate for AI solutions that help employees work smarter. Think document processing, data analysis, and knowledge management.
In his article, Chris highlights how insurers are using AI to improve risk assessment, underwriting, and claims while navigating challenges like regulation, data quality, and the evolving role of the CIO.
About Chris Eberly #
Chris Eberly is the Senior Principal, with expertise in IT leadership, transformational technology implementation, enterprise information/data management, and technology strategy for the insurance industry.
Before joining Datos Insights, Chris held senior roles at Lincoln Financial, Novarica, and Voya. He’s led core system transformations, cloud migrations, and agile expansions, always with a focus on business impact. In 2008, he was named one of Computerworld’s Premier 100 IT Leaders.
Learn more about Chris and his latest publications: https://datos-insights.com/author/chris-eberly/.
